What are LUNA & me Patties?
LUNA & me Patties are individual 100g portions. Patties are packed in trays of x3.
Are LUNA & me recipes complete?
LUNA & me recipes contain all of the essential nutrients necessary to the dietary needs of
dogs and cats.
Including for calcium and phosphorus, fat, protein, and vitamin and mineral, in the formulation
of our recipes.
However, to achieve a truly complete and balanced diet we make the following recommendations
when feeding LUNA & me to adult dogs & cats.
Offer a rotational meal plan of at least 3 – 5 proteins (when possible). Variety widens the
spectrum of nutrients and also the enjoyment of eating!
Offer occasional raw bones for excellent dental health (optional).
Offer complementary treats for reward (optional).
To view the full nutrient content for all our products, please visit our online shop. Click the product page to view and choose the 'INGREDIENTS & NUTRIENTS' tab for full information. Required nutrient facts (moisture, protein, fat, ash & fibre) are listed on the product label.
LUNA & me does not use any synthetic vitamin or mineral pre-mixes, but relies on real nutrients found in fresh raw meat, organ meat, ground raw meaty bones, and fruits and vegetables. Supplemented with natural, organic, and complex Superfoods ensures a complete & balanced diet for optimal health!
Officially the UK's Highest-Rated Pet Food - AllAboutDogFood.
What is the difference between SuperBlends, Working Dog, Bare, RawBlends, Essential and Naturals?
LUNA & me extraordinary SuperBlends are signature menu items exclusive to LUNA & me. SuperBlends contain muscle meat, bone, organ meat, fruit, vegetables and complex superfoods and are the highest standard there is. The most nutritious, delicious food you can serve. Available in 4 varieties (Delicious Beef & Venison, Lovely Lamb & Turkey, Wild Venison & Duck, Seniors' Club).
LUNA & me SuperBlends Treats are exceptional menu items, created to complement raw feeding and unique to LUNA & me. We’ve sourced the most delicious ingredients, hand-trimmed, blended and air-dried them, to create a satisfyingly crunchy, guaranteed junk-free treat for your dog. Available in 2 varieties (Coconut Crunch and Kelp Kisses).
LUNA & me Working Dog are essential menu items exclusive to LUNA & me. Almost all single protein meal choices containing muscle meat, bone, organ meat, fruit, vegetables and superfoods. Working Dog are our most popular menu item containing everything your dog needs for a balanced diet to help keep them healthy and nourished. Available in 10 varieties (Puppy, Chick, Chick Chicken, Beefy Beef, Perky Turkey, Dandy Duck, Luna's Lamb, Tender Beef, Porky Pork, Glorious Goat and Rabbit Rabbit Rabbit).
LUNA & me Bare are limited menu items exclusive to LUNA & me. Containing muscle meat, bone and organ meat. Bare recipes more closely mimic whole prey model ratios of (80/10/10) and are our recommended meal choices for dogs with sensitivity. Bare recipes are almost all single protein which makes them ideal for dogs with allergies allowing you to add your own fruit and vegetable and supplements that work best for your dog. With a courser texture. Available in 4 varieties (Chick, Chick Chicken, Beefy Beef, Perky Turkey, Dandy Duck). We recommend supplementing for a complete meal.
LUNA & me RawBlends and Essential are our recommended meal choices for cats. Made exclusively for the way cats eat. Containing muscle meat, bone and organ meat with no added fruits and vegetables and supplemented with natural superfoods including essential taurine, vital for your cat’s health, with a texture that your cats will love. Available in 4 RawBlends varieties (Whisker Lickin' Chicken, Tasty Turkey & Wild Venison, Marvellous Beef & Duck, Purr-fect Lamb & Chicken) and available in 5 Essential varieties (Kitten Power, Sublime Rabbit, Tempting Turkey, Sensational Beef and Divine Duck).
LUNA & me RawBlends Treats are exceptional menu items, created to complement raw feeding and unique to LUNA & me. Slowly air dried until crunchy for maximum nutrition. They’ll help keep your cat in tip-top condition and they’re bursting with flavour too. Available in 1 variety (Feline Good).
LUNA & me Naturals are a delightful range of irresistible Raw Bones and Treats we trust to keep your dogs happy and healthy (without all the nasties).
What goes into LUNA & me SuperBlends Recipes?
LUNA & me extraordinary SuperBlends are signature menu items exclusive to LUNA & me. SuperBlends are the highest standard there is. The most nutritious, delicious food you can serve.
SuperBlends contain muscle meat, bone, organ meat, fruit, vegetables and complex superfoods.
Available in 4 varieties; Delicious Beef & Venison, Lovely Lamb & Turkey, Wild Venison & Duck, Seniors' Club.
Presented in two pack sizes: 600g = 2 x Tray of 3 x 100g Patties, total 6 x patties.
All our SuperBlends recipes contain fruit and vegetable (apples, carrots, spinach, kale, butternut squash).
SuperBlends also contain complex natural, organic superfoods, so do not require any additional supplements.
LUNA & me SuperBlends Treats are exceptional menu items, created to complement raw feeding and unique to LUNA & me.
SuperBlends Treats contain only muscle meat, organ meat and complex superfoods. All hand-trimmed then blended and air-dried, to create a satisfyingly crunchy, guaranteed junk-free treat for your dog.
Available in 2 varieties (Coconut Crunch and Kelp Kisses). Presented in a resealable pouch.
What goes into LUNA & me Puppy Working Dog Recipes?
LUNA & me Puppy Working Dog is a unique menu item exclusive to LUNA & me. Puppy Power is
one of our most popular menu items because you can be confident you are raw feeding your puppy
everything they need to grow-up happy and healthy.
A remarkable recipe containing muscle meat, bone, organ meat, fruit, vegetables and superfoods.
Available in 1 recipe; Puppy Power.
Presented in two pack sizes:
600g = 2 x Tray of 3 x 100g Patties, total 6 x patties.
750g = 1 x Box of Mince.
Our Puppy recipe contains fruit and vegetable (apples, carrots, spinach, kale, butternut
squash).
Puppy also contains complex natural, organic superfoods, so does not require any additional
supplements.
What goes into LUNA & me Adult Working Dog Recipes?
LUNA & me Adult Working Dog are essential menu items exclusive to LUNA & me. Adult Working Dog are our most popular menu item containing everything your dog needs for a balanced diet to help keep them healthy and nourished.
Almost all single protein meal choices containing muscle meat, bone, organ meat, fruit, vegetables and superfoods.
Available in 10 varieties; Puppy, Chick, Chick Chicken, Beefy Beef, Perky Turkey, Dandy Duck, Luna's Lamb, Tender Beef, Porky Pork, Glorious Goat and Rabbit Rabbit Rabbit.
Presented in two pack sizes:
600g = 2 x Tray of 3 x 100g Patties, total 6 x patties. 750g = 1 x Box of Mince.
All our Adult recipes contain fruit and vegetable (apples, carrots, spinach, kale, butternut squash).
Adult also contain complex natural, organic superfoods, so do not require any additional supplements.
What goes into LUNA & me Bare Recipes?
LUNA & me Bare are limited menu items exclusive to LUNA & me. Bare are our recommended
meal choices for dogs with sensitivity.
Containing muscle meat, bone and organ meat. Bare recipes more closely mimic whole prey model
ratios of (80/10/10).
Bare recipes are almost all single protein which makes them ideal for dogs with allergies.
Excluding fruit, vegetable and supplements.
Available in 4 varieties; Chick, Chick Chicken, Beefy Beef, Perky Turkey, Dandy Duck.
Presented in this pack size:
600g = 2 x Tray of 3 x 100g Patties, total 600g.
Add your own fruit, vegetable and supplements that work best for your dog.
We recommend supplementing for a complete meal.
Please note: Bare recipes are made with a course mince and are not recommended for young
puppies, very small dogs or for cats.
What goes into LUNA & me Essential Kitten Power recipes?
LUNA & me Essential Kitten Power is a unique menu item exclusive to LUNA & me. Kitten Power is one of our most popular menu items because you can be confident you are raw feeding your kitten everything they need to grow-up happy and healthy.
A remarkable recipe containing muscle meat, bone and organ meat with no added fruits and vegetables and supplemented with natural superfoods including essential taurine, vital for your kitten’s health. Available in 1 recipe; Kitten Power.
Presented in two pack sizes:
600g = 2 x Tray of 3 x 100g Patties, total 6 x patties.
What goes into LUNA & me RawBlends Recipes?
LUNA & me RawBlends are our recommended meal choices for cats. Made exclusively for the way cats eat, with a texture that your cats will love.
Containing muscle meat, bone and organ meat with no added fruits and vegetables and supplemented with natural superfoods including essential taurine, vital for your cat’s health.
Available in 4 varieties; Whisker Lickin' Chicken, Tasty Turkey & Wild Venison, Marvellous Beef & Duck, Purr-fect Lamb & Chicken.
Presented in two pack sizes:
600g = 2 x Tray of 3 x 100g Patties, total 6 x patties.
Excluding fruit and vegetable.
RawBlends contain complex natural, organic superfoods including essential taurine, so do not require any additional supplements.
LUNA & me RawBlends Treats are exceptional menu items, created to complement raw feeding and unique to LUNA & me. RawBlends contain muscle meat, organ meat and complex superfoods. Slowly air dried until crunchy for maximum nutrition. They’ll help keep your cat in tip-top condition and they’re bursting with flavour too.
Available in 1 variety (Feline Good).
Presented in a resealable pouch.
What goes into LUNA & me Essential recipes?
LUNA & me Essential are our recommended meal choices for cats. Made exclusively for the way cats eat, with a texture that your cats will love.
Containing muscle meat, bone and organ meat with no added fruits and vegetables and supplemented with natural superfoods including essential taurine, vital for your cat’s health.
Available in 5 varieties; Kitten Power, Sublime Rabbit, Tempting Turkey, Sensational Beef and Divine Duck.
Presented in two pack sizes:
600g = 2 x Tray of 3 x 100g Patties, total 6 x patties.
Excluding fruit and vegetable.
Essential contain complex natural, organic superfoods including essential taurine, so do not require any additional supplements.
What goes into LUNA & me Naturals Recipes?
LUNA & Naturals contain an exclusive range of Bones & Treats from fresh raw meaty bones to peanut butter, all the noms your pet deserves.
Raw Bones?
Smoked Bones - We do not recommend smoked bones as most smoked bones contain nitrates (preservatives). A big concern is many smoked bones available in today’s pet food shops are made in China. Similarly to the jerky treat concerns from China, smoked bones are not something we would suggest offering regularly to your pet.
Meal Replacement Bones & Recreational Bones - Meal replacement bones are usually non-weight bearing bones that can be eaten entirely. The total weight of the bone counts towards your pet’s total daily food intake as well. Good examples of meal replacement bones would be Naturals Bare Bones - Lamb.
Recreational Bones are weight bearing or hardened bone that is more of a complicated chew. These often have some meat and sinews but are predominately bone and are not intended to be eaten entirely. Good examples of a recreational chewing bone is Marrow bone, or our Naturals Bare Bones - Beef.
How many bones should you feed - With LUNA & me complete meals bones are optional. If you choose to feed bones, we suggest 1 raw bone per week. You can of course choose to feed more or less than this amount. Ideally it should be a mix of both meal replacement and recreational chewing bones.
Bones provide dental benefit (cleaner teeth and gums) but also mental and physical exercise as well. Chewing a raw bone for 30 minutes is equal to a 30 min. walk for your dog.
Why should you feed raw bones - Raw bones provide your dog with physical and mental exercise. Chewing for approximately 20 – 30 min. is equal to a 30 min. brisk walk for your pet! On rainy days, or during colder winter months chewing a raw bone is a great way to provide your pet with additional physical and mental exercise.
Another amazing benefit to a raw bone is it’s ability to clean off plaque and tartar. Raw bones help to clean teeth and gums, and results can be seen in as quickly as 2 -3 days! Clean teeth and gums means fresher breath and a healthier dog!
Why do LUNA & me recommend fruit & vegetables for dogs?
Fruit and Vegetables add texture and fibre to your dog’s raw meals.
The addition of fruit and vegetables also add trace minerals and vitamins that are not easily
found in animal protein sources alone.
The antioxidant properties and many health benefits of fruit and vegetables are also good reasons why your raw fed dog should enjoy a small portion of fruit and vegetables as part of a balanced and complete raw diet.
We add fruit and vegetables to all our SuperBlends, Puppy Working Dog & Adult Working Dog recipes.
To ensure nutrient balance we would suggest that fruit and vegetables not exceed 20% of the overall diet.
Why does the food sometimes look, smell or feel different?
As our products are made in small batches, using natural butcher-quality ingredients, colour and texture may vary from batch to batch.
Why are LUNA & me meals frozen?
We passionately believe the freezer is the best place to store our food, it means the quality is never compromised and you are able to waste less. We never add any nasty preservatives or chemicals to our food, we don't want to eat them so why should we make our pets?
Freezing is natures best way of preserving food. We are able to help you reduce your waste at home by using your freezer. We individually portion and wrap our food so you can take what you need, when you need it and leave the rest for another day.
Closing the Loop?
ALL of our packaging is fully recyclable. From recycled materials; produced, sourced and made in the UK.
We appreciate that packaging is a sensitive subject and nobody takes it more seriously than us, however, there is lot of headline grabbing statements about packaging both plastic, plant based and biodegradable that are simply untrue.
We have spent a lot of time making conscious decisions for our business regarding our packaging and none of the choices we make are taken lightly and all are made with the environment in mind.
We believe in the production process of 'closing the loop’ where recycled packaging waste is collected, recycled and used to make new products, and we believe that this is where our efforts should be focused, on education and accountability from us as consumers, decision makers, councils and ultimately our government, put quite simply we are not doing enough to make this happen. Especially companies who are using so called bio-degradable and plant based packaging as a badge of honour without looking into how those single-use products are actually produced and the damage they are causing to our fragile environment, all of which is diverting attention from the main issue, how we handle waste.
When we consider ‘anything’ for LUNA & me, we start with the environmental impact, ensuring our environmental footprint remains as small as possible. We care deeply about our natural world, and yes we did say world!
Patties?
Our Patty trays are made from EcoPET. An innovative, lightweight, 100% recycled/recyclable, lower carbon footprint packaging material.
Did you know? Patty trays reduce food waste to zero, and are sealed to lock in quality and freshness.
Our cardboard sleeves that surround our Patty trays are completely bio-degradable, made from FSC registered cardboard, and can be easily recycled after use, or added to your compost heap if you have one.
When you see the FSC's 'tick tree' logo on a product it means that it comes from products certified under the FSC system. When you see the FSC logo on a label, you can buy forest products with confidence that you are helping to ensure our forests are alive for generations to come.
Mince?
Our Mince boxes are completely bio-degradable, made from PEFC registered cardboard, and can be easily recycled after use, or added to your compost heap if you have one.
When you see the PEFC label on a product, it means that it comes from a PEFC-certified forest (obviously, only the forest-based material within the product). A PEFC-certified forest is a forest that is managed in line with the strictest environmental, social and economic requirements. A forest that will be around for generations to come.
Cold Box?
Our Insulated boxes are ‘food-safe’ and made from EPS.
Expanded Polystyrene (EPS) is much greener than you think! EPS is similar to a balloon because
their shapes are both made up of 98% air.
EPS boxes have millions of cells that trap air, without the need for harmful gasses!
Made from recycled material and fully recyclable after use.
Cardboard & Paper?
Our Cardboard delivery boxes, brown paper and packing note paper are made from recycled cardboard/paper and fully and easily recycled after use.
Can I Return my Packaging?
Yes, we welcome packaging returns from our local customers.
To keep our environmental footprint as small as possible, for those further afield we encourage
you to repurpose our packaging where possible.
Sourcing?
To meet our quality standards, we only source from people we know and trust, farmers and growers that measure up. It’s hard to get on our list – and for good reason. Our suppliers must meet our strict standards for food safety and health as well as sustainability and fair trade practices, and if ‘I won’t eat it’ I promise ‘it doesn’t go in our food’.
All of our ingredients are butcher-quality, from government inspected producers. This means you can be confident that the meat in your pet’s raw food is the highest quality and subject to the same strict inspection standards as the food intended to feed your family.
No By-products. No fillers. No additives or preservatives. No meats of animals dying, diseased or disabled. No feathers. No corn, wheat or soy. No ingredients from outside the UK. No genetically modified ingredients.
Transportation to our Kitchen?
All raw meat products are transported from the producer to LUNA & me on temperature controlled delivery lorries. From their premises to our kitchen, we can guarantee that the meat has remained at a constant cold temperature, either frozen or chilled.
Production?
From the first step of production through to our finished products; we follow the FSA (The Food
Standards Agency) principals and HACCP (Hazard and Critical Control Point) processes. We meet
all Safe Food Quality standards and exceed Good Manufacturing Practices, ensuring you of a
Higher Standard of Quality Assurance.
All our raw foods comply with the legal trading requirements of the APHA inspections and we
carry out all required microbiology testing.
Our manufacturing facilities are registered by DEFRA as a registered plant. DEFRA Approved - 11/052/8106 ABP/PTF.
Safety?
We test for germs! The LUNA & me kitchen ensures that all of our recipes meet our rigorous standards. We test our extraordinary raw dog & cat foods to rule out anything that could possibly hurt your pet. That includes things you can only see under a microscope, like: bacteria, such as salmonella.
Storage & Despatch?
Our products are frozen at temperatures below – 20 degrees to maximise the nutrients in our freshly prepared raw food. Our facility is equipped with a Temperature Monitoring System to ensure all products remain at a constant frozen state from the date of production to the day of despatch, so you can feel confident that your product will arrive safely at your doorstep.
Do you deliver products outside of the UK?
Sorry we are sold within the UK only.
Can I order online and have the items sent to my local stockist?
No. Each LUNA & me stockist is privately owned and operated. We unfortunately cannot accept online orders on behalf of stockists. Many of our stockists do accept special orders for their customers. Visit our stockist page to find your local stockist.
Can I order online and have the items sent to a different address?
Yes. When placing an order you can enter a different address for delivery.
Can I choose my delivery day?
Yes. You can request a specific day for delivery. Just remember, all orders are delivered Tuesday-Friday (excluding bank or public holidays). For next-day delivery please order by 1pm.
We appreciate order notes, email: hello@lunaandme.com to tell us important information about your order, including; preferred delivery date, safe-place, etc.
How much fits into a box?
We can fit: 9600g Patties | 15000g of Mince per box. For optimum delivery we therefore recommend the following:
16 x 600g Patties, plus a bag of Treats. For Bones too, reduce Patties.
20 x 750g Mince, leaving room for Treats but no Bones. For Bones too, reduce Mince.
Variety Box Patties 5400g = 9 x 600g Patties, leaving room for Food, Treats and Bones.
Variety Box Patties 7200g = 12 x 600g Patties, leaving room for Food, Treats and Bones.
Variety Box Patties 9600g = 16 x 600g Patties, leaving room for Treats but no Bones.
Variety Box Mince 15000g = 20 x 750g Mince, leaving room for Treats but no Bones.
Delivery Information?
The majority of UK Orders are despatched using next-day delivery, if ordered by 1pm.
Delivered Tuesday-Friday (excluding bank or public holidays).
Orders placed by 1pm Monday-Thursday, delivered next day.
Orders placed Friday, Saturday or Sunday, delivered on Tuesday.
Any orders placed after 1pm will be delivered within 2 days.
When you receive a notification on a Friday, please do not worry your parcel will not be despatched until Monday.
Mainland UK only. Not always available for remote postcodes.
Delivered by DPD with a 1 hour time slot, real-time tracking and notifications via SMS and email. No signature is required for delivery, you can leave specific instructions of where your parcel should be left, if you’re not going to be in.
Please note next-day delivery is not guaranteed.
Occasionally your delivery may be delayed, our products will remain safe in transit for 3-4 days.
What is LUNA & me On Repeat?
On Repeat is a personalised recurring order and should not be confused with a rigid subscription.
On Repeat offers you the ultimate in flexibility; because On Repeat puts you in control.
Add any product to On Repeat, allowing you to create your own order, specific to the needs and preferences of your pet.
It’s simple - you choose which of your pet’s favourite products you want On Repeat and tell us how often you want to receive them, and we’ll take it from there. The service is easy to use, and you can make any changes, pause or cancel items online whenever you need. What’s more, you’ll receive 5% off every On Repeat order!
How do I create an On Repeat order?
On Repeat is easy, and you can do so whilst browsing on a product page. To get started, simply select the On Repeat option for your desired item, select your preferred delivery frequency and then check out as usual. Your On Repeat will then be set for future orders of your items.
What happens once you have On Repeat?
Once you have On Repeat, you’ll receive an email confirming your order. To manage your future orders, your On Repeat schedule, and your On Repeat account details please visit your account on our website, selecting 'Manage On Repeat'.
Your first order will be placed as normal and arrive in the time stated in our delivery schedule. Then we’ll place all future orders automatically, according to your selected frequency, and you’ll only be billed on the day your order processes. These future orders will be delivered by DPD with our next-day delivery service*. Delivered Tuesday through to Friday (*except on Bank Holidays or if you live in a two-day delivery zone).
We’ll send you an email reminder 3 days before each future On Repeat order is due to be placed so you know it’s coming. You can change, pause or cancel On Repeat at any time.
You’ll also receive emails with important information related to your On Repeat account, such as if your item is discontinued, if you cancel an On Repeat item, and confirmation when an order is placed successfully.
We may change the price of our goods from time to time and should we do so, we will notify you and provide you with an opportunity to make changes or cancel On Repeat.
How regularly can I schedule On Repeat orders for?
There’s a minimum of 1 week between orders and a maximum of 12 weeks and you can set up more than one On Repeat order so the service is very flexible.
Will my On Repeat orders arrive faster than standard orders?
Once On Repeat is set up, all future On Repeat orders are delivered using our next-day delivery service and will arrive in the time shown on our website delivery page. Please check our website for updates on delivery timings. On Repeat orders will arrive via DPD.
Remember, we need to prepare your On Repeat order, the day the order is placed is normally the day your order is despatched, with delivery the following day. However, On Repeat orders follow the same delivery schedule as online orders and are delivered to you Tuesday through to Friday.
Is there a minimum or maximum number of items I can order with On Repeat?
You can order as many items as you like. However, our minimum order quantity of 5kgs still apply. This minimum order quantity of 5kgs is so we can keep your food safe whilst in transit.
How do I make changes, Cancel / Pause my On Repeat orders?
LUNA & me On Repeat is very easy to manage. You can change your next order date, skip an order, change your selected frequency, or cancel by visiting the 'Manage On Repeat' section of your LUNA & me account. Please note it may take up to 24 hours for any changes or cancellations to be processed.
Change your next charge date: To change the charge date of your next On Repeat order, please log in to your account and visit Mange On Repeat in the website's 'My Account' section.
Select 'Manage your Orders' and click 'Edit' on one of the products.
Select 'Next charge date'. A calendar will pop up for you to choose the date. Please ensure that all products on order have been updated by selecting the update other orders tick box.
Skip a delivery: To skip the next delivery on your On Repeat order, please log in to your account and visit Mange On Repeat in the website's 'My Account' section.
Select 'Manage your Orders' and click 'Edit' on one of the products.
Select ‘Skip Delivery’. Please ensure that all products on order have been skipped.
Change the frequency of deliveries: To change your On Repeat order frequency, please log in to your account and visit Mange On Repeat in the 'My Account section of the website.
You then want to 'Manage your Orders' and click Edit on one of the products, then 'Delivery Schedule'. A pop-up will then show for you to choose the frequency.
Please ensure that all products on order are updated by selecting the 'update all products with the same frequency and next delivery charge' tick box.
Cancel or Pause LUNA & me On repeat: With LUNA & me On Repeat, Pause is known as Deactivate. It's easy to use and don't worry, you can reactivate at any time. To deactivate the entire order you must ensure that you deactivate all items in your schedule.
To deactivate products from your On Repeat, visit 'Manage On Repeat' and click the 'Edit' button to the right of the products you wish to remove/pause, then click 'Deactivate On Repeat'.
The page will then refresh, and you will be able to view all active products and those that are inactive. Please make sure that all orders on your On Repeat are deactivated.
How do I make changes to my On Repeat account information?
To check or make changes to your On Repeat account information, please visit the 'Manage On Repeat' section located within your account.
To amend your delivery address for future orders, you will need to log into your account on our website & visit 'My Account' then 'Manage On Repeat'. You then want to 'Manage your delivery address', select the drop down then 'edit address'. A pop-up will appear on the side for you to enter your address details.
You’ll need to press 'Save' and confirm that your updated information saved successfully. We ask that you allow up to 24 hours for changes or cancellations to be processed.
How do I view my future deliveries?
Your next scheduled order will be listed in the ‘Upcoming Deliveries’ section of your LUNA & me account.
Can I add items to my next order with an existing On Repeat?
Yes you can. To add items to your existing On Repeat, please log in to your account and visit Mange On Repeat in the 'My Account’ section of the website.
You then want to 'Manage your Orders' and click ‘Add A Product’. A pop up with then appear allowing you to search and select the product you would like to add.
Remember to make sure when adding a new product to your On Repeat, it matches the frequency and next charge date of the other products in the order.
Once you have added all the items that you need to, you can see and confirm your changes.
What types of payment are accepted for On Repeat?
All of our On Repeat orders require a credit or debit card payment. We’re afraid we can’t accept other payment forms, such as PayPal for these orders.
How do I change or update my card information?
To change your card details for your On Repeat, log in to your account and visit ‘My Account’ & ‘Manage your saved cards’.
Select drop down of the card you wish to amend and click 'Edit Payment Method'. A pop-up will then show, allowing you to enter your new card details.
Can I feed Raw and Dry together?
This is never our recommendation!
Generally speaking raw and dry digest differently. For this reason we suggest avoiding feeding
both at the same time.
How do I measure or weigh the food?
First find your pet’s ideal food portion by checking our food calculator here. Our food calculator will give you portions in Patties and Grammes.
Option 1 – Patties
Each patty weighs 100g and patties come in packs of 3.
Option 2 - Mince
Each box weighs 750g. It may be necessary to weigh out your pets daily portion with a kitchen
scale.
Feeding Instructions?
Food should be served at room temperature. A bowl of fresh water should be nearby.
We recommend breaking Patties into bite-sized pieces and forking over Mince to serve.
For additional information on feeding, please contact us.
Feeding guidelines?
Feeding requirements depend on the amount of exercise, age, breed, environmental factors, neutered status and individual variation.
We recommend feeding your adult dog or cat 2-3% of his ideal body weight a day, divided into two
meals.
We recommend feeding your puppy dog or kitten 5-7% of his ideal body weight a day, divided
between meals.
This can be used as a general guide, together with good sense and experience.
For overweight dogs & cats, daily amounts should be based on target weight not actual
weight.
How do I store LUNA & me food?
Store frozen. Once defrosted, refrigerate and use within 3 days.
How do I store LUNA & me Treats?
Store in a dry cupboard. No need to keep cold.
How do I store LUNA & me Raw Bones?
Store frozen. Once defrosted, refrigerate and use within 3 days.
How do I thaw LUNA & me food?
We recommend removing only the amount you need for the next day from the freezer each evening. Defrost in the fridge overnight.
Can I thaw & refreeze the food?
Yes. However, LUNA & me products are designed so that you don't have to! We plan, portion, package & deliver. All you do is thaw and feed.
To thaw food safely we recommend the following:
Thaw in a refrigerator. If you thaw food at room temperature, in a sink with cold water or in a
microwave, you must use thawed food within 3 days. Do not re-freeze.
Only food thawed in a refrigerator can be re-frozen.
Portion into individual servings.
Re-Freeze immediately.
Once thawed for the 2nd time we recommend using ideally within 1-2 days.
Thawing, refreezing and re-thawing meat can result in some loss of moisture and product quality.
Can I thaw food in the Microwave?
Yes, but this is not our recommended method of thawing our products. If you have forgotten to thaw food, often sitting food in some lukewarm water will help thaw it quickly.
Many dogs will also eat raw food frozen.
Forget to thaw food? Take a tray of Patties and sit in some lukewarm water for 10 min. Open pack. Feed whole Patties or cut into desired quantity.
Do I need to feed supplements to make the raw diet complete?
No, additional supplements are not necessary when feeding from our Puppy Working Dog | Adult Working Dog | SuperBlends | RawBlends | Essential ranges.
Yes, we recommend supplementing our Bare range for necessary Omega 3 Fatty Acids. We do also recommend adding supplement to the Bare range as these menu items do not contain superfoods or fruit and vegetables.
How do I know how much to feed my dog / cat?
The best and easiest way to determine how much to feed is to use our Food Calculator. Enter your pet’s actual weight to determine how much food your pet requires.
Another recommendation is to feed your pet 2-3% of your pet’s ideal body weight. Simply take the total and divide into how many meals per day. For example 20kg dog x 2.5% = 5. This means your pet requires 5 x Patties or 500g per day. Divided into two meals = 2.5 Patties or 250g per meal.
Adult Feeding Guidelines:
Your average 3kg dog requires 0.75 to 1 Patty per day or 75-100g per day.
Your average 6kgs dog requires 1.25-2 Patties per day or 125-200g per day.
Your average 10kgs dog requires 2-3 Patties per day or 200-300g per day.
Your average 20kgs dog requires 4-6 Patties per day or 400-600g per day.
Your average 30kgs dog requires 6-9 Patties per day or 600-900g per day.
How do I know how much to feed my Puppy? Feeding Puppies is best explained in our Puppies page.
How do I know how much to feed my Kitten? Feeding Kittens is best explained in our Feeding the Feline FAQs.
Transitioning to a raw food diet is simple and very rewarding. This process is best explained in on our Making the Switch page.
Can you recommend a menu plan for my dog or cat?
Yes! I am happy to help provide a personal meal plan just for your pet.
Please fill out our Customised Meal Plan form to tell us about your pet.
Can I feed LUNA & me to my puppy?
Absolutely! It is never too early to start feeding your puppy LUNA & me. Your puppy will be growing-up fast during the early months and providing them with optimal nutrition is very important.
LUNA & me Puppy Power recipe is balanced with the correct calcium & phosphorus ratios as recommended for all life stages. All our meals are packed with naturally occurring bioavailable minerals and vitamins to ensure your puppy will mature into a healthy adult.
For a detailed guide on how to feed your puppy visit our Puppies page.
Can I feed LUNA & me to my kitten?
Absolutely! It is never too early to start feeding your kitten LUNA & me. Your kitten will be growing-up fast during the early months and providing them with optimal nutrition is very important.
LUNA & me Kitten Power recipe is balanced with the correct nutrition recommended for all life stages. All our meals are packed with naturally occurring bioavailable minerals and vitamins to ensure your kitten will mature into a healthy adult.
Raw Pet Food Safety Tips
Now that your pet’s meals have been eaten, make sure to wash any dishes or surfaces that you used to handle your raw food. Handling LUNA & me is as simple as handling any other raw meat. The same hygiene steps apply. LUNA & me raw pet food uses the same ingredients found in your local Butchers shop. This means the raw meat you feed your pet should be handled the same way you would handle raw meat for the rest of your family.
Can I feed LUNA & me to my pregnant dog or cat?
Yes! Pregnancy and lactation place a high demand on your dog or cats dietary needs. Ensuring your pregnant dog or cat has the required nutrients to maintain optimal health during pregnancy is best achieved with a high quality balanced raw diet. For more information on raw feeding during pregnancy please contact us.
What are the differences between raw diet for dogs and cats?
Cats dietary needs are not significantly different from dogs, but the differences are very important!
Here are the two main differences:
Cats are obligate carnivores. This means they have no dietary necessity to eat fruit and vegetables. All the essential vitamins and minerals your cat requires can be found in a diet of meat, bone and organ meat (in proper ratios).
Cats have an absolute requirement for an essential amino acid – Taurine. Cats do not have the capability to create taurine from methionine and cysteine as dogs do. This means that a cat must ingest sufficient taurine in order to meet its taurine requirements. The excellent news is LUNA & me meals are properly formulated to contain sufficient taurine for your cat.
All of LUNA & me raw meals meet the minimum requirement for taurine.
Where taurine exceeds the recommended dietary minimums, this is not concerning as excessive taurine is flushed by the kidneys.
What menu items do you suggest for kittens?
We recommend feeding our Kitten Power recipe until your kitten is nine months old before introducing other varieties from our RawBlends and Essential ranges to their diet.
What menu items do you suggest for cats?
We recommend choosing our RawBlends and Essential.
Our most popular options for cats are as follows: RawBlends Whisker Lickin' Chicken | RawBlends Marvellous Beef & Duck | RawBlends Tasty Turkey & Wild Venison | RawBlends Purr-fect Lamb & Chicken | Essential Sublime Rabbit | Essential Tempting Turkey | Essential Sensational Beef | Essential Divine Duck
Do I need to feed supplements to make the raw diet complete?
No, additional supplements are not necessary when feeding from our RawBlends & Essential range.
Can I feed LUNA & me to my Kitten?
Yes! Raw diets provide the perfect nutrients your kitten needs to grow.
You can begin raw weaning from 4-5 weeks and feed from 5-8 weeks.
We recommend feeding our Kitten Power recipe until your kitten is nine months old before introducing other varieties from our RawBlends and Essential ranges to their diet.
At the beginning of weaning, offer food a couple of times a day. They are just trying and testing new experiences, and nutritional requirements are still predominantly obtained from their mother. Increase to 5 times a day from 4 to 5 weeks of age. This will encourage them to take less from their mother and help her naturally dry up, ready for when they leave you. Reduce meal frequency to 4 times a day towards seven weeks old.
Our advice is to be used as a general guide, together with good sense and experience.
How can a raw diet help my dog or cat achieve a healthy weight?
A LUNA & me raw diet may help you achieve and maintain a healthy weight for your dog or cat.
For best results we suggest the following recommendations for your meal and menu planning.
Portion size may need to be adjusted to meet your pets specific needs. Visit our Contact Us page for our help.
Feed LUNA & me Patties or weigh your pet’s meals. Often estimating food portions can lead to weight gain.
Choose menu items that contain a lower % of fat and avoid menu items that contain a higher % of fat.
For dogs we recommend feeding from our Adult and/or SuperBlends menus as these recipes contain fruit and vegetable. Eating fruit and vegetables can help your dog maintain a healthy weight.
Limit treats as well as they also contribute to your pets overall food intake.
Exercise! Monitor their activity level and reduce their food portions particularly if exercise is more limited.
Weight loss is 80% diet and 20% exercise! Get active with your pet if possible to help shed the extra weight.
My dog or cat has allergies, how will a raw diet help?
Food Allergies or Intolerances are perhaps the single most frequent reason a pet might visit the vet.
Itchy skin, ear infections and gastrointestinal upset may be symptoms of a food allergy, and switching to a raw diet can be the answer to treating the cause of the problem, not just the symptoms.
Allergy symptoms may be an over-response of your pet’s immune system to a particular protein.
Proteins are present in almost all the food your dog or cat will consume. We know that meats are a source of protein, but even vegetables and grains contain proteins that may be problematic for your pet.
Food trials, or elimination diets, are the single most effective way to determine food sensitivities.
Most commercial pet food has multiple ingredients, so determining which protein is causing the allergic response can be very difficult.
With raw feeding you can clearly identify the protein triggering the allergic response when you feed a single protein diet for a period of time. LUNA & me offers a wide selection of single proteins.
Additionally raw diets work to restore the health of the digestive tract. A healthy digestive system is critical in eliminating allergy symptoms.
My dog/cat has anal gland issues. Can a raw diet help?
Yes! A raw food diet is very beneficial for dogs that suffer from anal gland issues.
Your dog eliminates toxins (found in preservatives and poor quality ingredients in pet food) through the skin, liver and anal glands. A poor diet can contribute to the amount of secretions in the glands. Bottom scooting is often a telltale sign your pet is experiencing itching or full anal glands.
Many dogs with anal gland issues have had the anal gland sacks manually expressed by their vet or groomer. Routine manual expression of the glands can cause inflammation and swelling which can aggravate and increase the frequency of blocked glands. Allowing the body to naturally express the gland secretions is the safest and healthiest for your dog.
Often the recommendation by your veterinarian is to add extra fibre to the diet to produce a larger volume stool that will help to naturally express the glands. A raw diet is often more effective as the stools are very firm. The firm stool helps to express the glands far better than a soft stool.
My dog has pancreatitis. Can I feed raw?
The solution and safeguard to preventing a pancreatic attack is to offer a diet rich in naturally occurring digestive enzymes, including highly digestible animal proteins and low in carbohydrates.
Dogs with pancreatitis also benefit from a modified raw food diet that will help to better manage this condition. Recommendations include the following: Choose raw meals with a lower % of fat and avoid red meats (beef, lamb) or high fat proteins (pork and duck).
Feed your pet regularly, a minimum of twice per day. Exercise your dog regularly.